Frequently asked questions
Everything about transfer paper, use, care and ordering.
How do I use the included transfer papers?
Place your artwork together with a transfer paper into the machine. Using the thermal transfer method, the design is copied onto the stencil layer; you then lift the finished transfer and apply it to the prepared skin as usual. Each of the 20 papers is intended for one transfer.
What is the difference from tracing by hand?
When tracing by hand you transfer the design line by line manually — it takes time and comes out slightly different every time. The machine turns the same artwork into a clean transfer stencil, so a design can be repeated reproducibly. The actual result depends on the artwork, paper and handling.
Which designs is the machine suited for?
Primarily line-based designs, outlines and lettering that you supply as artwork. Both hand drawings and printouts work as the source. For very fine grey gradients, test with a sample first.
Does the machine need ink or toner?
No. It works with the thermal transfer method, meaning no ink and no toner. There are no cartridges and no refilling — you only need suitable transfer paper, of which 20 sheets are included.
How do I clean and maintain the unit?
Switch off and unplug before cleaning. Wipe the housing with a soft, slightly damp cloth; do not use aggressive solvents. Remove paper scraps from the feed carefully and keep the guide free of dust.
Where do I get more transfer paper?
The box includes 20 transfer papers — that is the current scope of our offer. We do not currently sell separate refill paper in this shop. For more, use standard thermal transfer paper in a matching size.
How fast is delivery?
Shipped from the EU, usually 2–4 working days within Germany. Details on the Shipping & delivery page.
How do I pay?
Securely via the Stripe checkout with credit or debit card. Your card details never reach our servers.
Can I return my order?
Yes — the statutory 14-day right of withdrawal for consumers applies. Details are in the withdrawal policy.
What about defects?
The statutory 24-month warranty applies. Just send us an email — we will take care of the rest.